Job Offer
Customer Service and Housekeeping Attendant

LOCATION AND JOB CONTEXT

Auberge de la Visitation is a tourist accommodation located in a large heritage house in the heart of Old Lévis, just 1.5 km from the ferry that leads directly to Old Quebec. The inn offers eight rooms of various styles and sizes. Environmentally conscious, the Auberge team has implemented several initiatives to move towards zero waste.

TASKS AND RESPONSIBILITIES

This position requires great versatility and adaptability, as well as the ability to handle unexpected situations in order to meet the diverse needs of our guests. No prior experience is necessary, but a strong desire to learn and resourcefulness will be greatly appreciated!

Housekeeping

• Perform room maintenance (change bedding and make beds, dust furniture, vacuum, clean bathrooms, sort waste, check the condition of furniture and equipment, restock amenities, etc.) and report any irregularities regarding room conditions

• Maintain common areas (kitchen, dining room, lounge, bathrooms, laundry room), including floors

• Wash sheets and towels

Breakfast Preparation

• Prepare and set up all ingredients for buffet-style breakfasts

• Ensure guests have everything they need

Customer Service

• Welcome guests upon arrival, guide them to their rooms, and, if desired, offer a tour of the premises and recommendations of places to visit

• Be available at all times to answer guests’ questions with a smile :)

• Handle guest calls and emails

• Contribute to creating a peaceful and pleasant atmosphere at the Auberge where everyone feels welcome

Administrative Support

• Assist with reservation management and coordinating arrivals and departures

• Assist with daily accounting follow-ups, including taking payments from guests before their departure

Team Collaboration

• Work collaboratively with colleagues

• Ensure the efficiency and profitability of the service

• Propose solutions and methods that support the Auberge’s environmental values

• Perform any other related tasks based on the employee’s interests and qualifications

CONDITIONS

• Immediate start, ongoing recruitment

• Full-time position, mainly evenings and weekends

• Proficiency in French and English

• Must be a Canadian citizen, permanent resident, or hold a valid work permit

• Salary according to the current pay scale

To apply, please send your CV and cover letter to Ms. Mélisende Beauchamp, Assistant to the Management: admin@aubergedelavisitation.com